Q: Can I cancel an order once I've placed it?
If you need to cancel an order, please email us to service@less4gadget.com.
1. If your order hasn't shipped, we will be happy to cancel your order for you.
2. If you order has shipped and you wish to cancel your purchase, simply refuse delivery, however, there will be a 15% RTS (RETURN TO SENDER FEE) assessed when the package is returned to our warehouse. The reason for this RTS FEE is that UPS charges to ship "each way." There will not be a "restocking" fee since the package was never open.
3. If your order has already been delivered and you wish to cancel your purchase, you will incur the expense for returning an item and get a charged 15% restocking fee.
Q: Does Less4Gadget.com accept phone, fax, or regular mail orders?
No, we only accept online orders. But if you do have troubles making online orders, email us, directly sent money to our paypal account paypal@less4gadget.com and we will manually create an order for you.
Q: I did not receive an order confirmation. Was my order submitted successfully?
If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please DO NOT re-place the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Email us to service@less4gadget.com to make sure your order was received to be safe.
Q: I am concerned that I may have inadvertently placed a duplicate order. What should I do now?
Email us to service@less4gadget.com. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and call 1-800-PICK-UPS to refuse those boxes. You will be refunded when those boxes are returned to Less4Gadget.com. If your order was shipped via US Mail, DO NOT open the package(s) simply take them to your local post office, and request for them to be returned to sender at no additional charge. Opened package(s) cannot be refused by the post office. You will then have to follow our return procedure, and you will also be responsible for all postage fees for the return.
Q: After I submit an order with Less4Gadget.com, how will I be advised of the order's progress?
Less4Gadget will make every effort possible, to keep you informed of your order(s) via e-mail. Your tracking number will be emailed to you once the item(s) has shipped. You may also check your order status by logging into your account for updates. If no tracking is inavailable, please email us to service@less4gadget.com for further assistance.
